Microsoft ends free support for Office 97
In another move at least partly aimed at prodding people to upgrading their software, Microsoft has ended its free support for customers of its most popular business software product. The Redmond, Wash.-based software giant on Friday began charging for person-to-person troubleshooting advice regarding Office 97. People wishing to pay the fee may call Microsoft or submit a personal service request on Microsoft’s support site. Or they can scan Microsoft’s online support library and try to find answers themselves
for free. June 5, 2001, 12:35 p.m. PT
My spin: We can bash MS all day, but the company is in business to make money not to be a charity org for every biz in town. I wish they’d give free support of course, but listen there’s tons of help at http://support.microsoft.com and other resources and support should not be free forever
PC buyers step back from speed derby
Chipmakers are locked in arms race of producing ever-faster processors, but many consumers are shunning the speed demons
in favor of slower, budget-priced PCs. Recent sales forecasts show Intel’s cutting-edge Pentium 4 lagging well
behind expectations, with some analysts predicting the chip leader will sell only half the 20 million Pentium 4 chips it
anticipated this year. June 5, 2001, 11:05 a.m. PT
My spin: Listen I just bought a 1GH Machine for an office, but if you’ve got a 500MHZ machine with tons of RAM you’ll do just fine and save yourself some money in the process!

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook