CRM for Small Biz, Part 2: Things Besides Size That Matter (NewsFactor)In Part 1 of this 2-part series on customer relationship management for small business, explored the reasons why large, complex systems are the best choices for large, complex companies — and hardly anyone else. Part 2 goes deeper into the evaluation process to identify the considerations that are most crucial for smaller companies. – Oct 22 6:57 PM ET

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