Oracle updates its Small Business Suite – hosted application
In the sales force automation and customer support management components of the suite, new reporting features and analysis capability have been added, Oracle said.
Another new feature is a storage and attachment tool that uploads documents and places them in folders. Those folders then can be assigned rules to limit viewing to those with access privilege. This means users can attach specific records to their customer files, making interactions and customer service much easier.
In addition to managing customer and vendor relationships, the suite now allows businesses to manage relationships with their partners using a new list feature, the company said.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook