Online Customers Service – it’s pretty bad
NY Times: Online Customer Service Found Lacking
From my own experience – some service has been very good. Like memory retailer Crucial sending me tracking info for my PC memory and Sees candy doing the same, but some retailers are really, really bad.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook