Computer Reseller News reported that members of tech distributor Ingram Micro’s National Service Network (NSN), a network of 420 solution provders capable of servicing any community or technology, are complaining that it costs to much to be a part of IBM’s warranty program – one criteria for being part of the NSN.
Ingram Micro VP of Channel Development Bob Stenger is quoted as saying that IBM execs were “very receptive to everything I wanted to talk about”
Solution providers must purchase an annual CDROM costing $1500 a year which constains warranty information and other things from IBM to keep their service authorizations. But several VARs are saying that it takes a LOT of service work to make up that $1500.
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