From CNET: If you’re looking for a quick response to a customer service question, don’t count on e-mail, according to a new study. Only a third of the companies surveyed by Jupiter Research bothered to immediately acknowledge they had gotten customers’ e-mail in the first place, sending an automatic response. (full story)
My spin: While this is sadly true, there are SOME companies like Igo.com and Amazon.com that provide EXCELLENT online customer support!
Latest posts by Ramon Ray (see all)
- Salesforce Upgrade Its Customer Service Platform. Faster Setup Time. - July 27, 2017
- Why Wix Code Is a Game Changer for Businesses - July 25, 2017
- How Adobe Scan and These 7 Tips Can Make You More Productive - July 25, 2017