Tech support for the rest of us

Start-ups find niche serving small businesses, homeowners
As a technical supervisor at Comcast Corp., Alicia Reynolds helped scores of homeowners get high-speed Internet access. But after customers had the access, she noticed they didn’t know what to do with it. They couldn’t figure out the complicated ways to network more than one computer or even how to effectively set up the service that Comcast was providing. (full story)