Biggest Linux concern? Support

ZD Net: Enterprises are unlikely to adopt company-wide Linux implementations until they’re confident that support mechanisms are in place, according to some analysts and industry pundits. Is the problem really lack of support, or companies’ lack of awareness about where to obtain support? IBM, for example, has invested a fair bit in this area. (full story)
My spin:I’ve been writing this for some time now….forget the problems with compatibility using Linux OS and associated applications – what about support. Windows applications have millions of users one can go to for support (friend, neighbor, etc) in addition to the formal support options from consultants, software vendor support and etc. Linux has a growing community but not nearly as extensive as that of the Microsoft world and this is one very important reason to go with Microsoft applications – especially on the desktop.
Avantgo users: To see links to the “full story” you must have live access to the Internet.