My spin: So that means when you call them you’ll have to wait on the phone much longer….? Yikes! This is where smaller, regional ISP’s can reach in and get more customers by touting their services. (but do they have the money to launch a marketing campaing or sales force to REACH more customers)
Internet service provider EarthLink said Tuesday that it plans to lay off a quarter of its work force.
The United States’ third-largest ISP plans to make the 1,300 job cuts in “technical support and customer service,” the company said in a statement posted on its Web site. It currently employs about 5,100 people.
In the statement, the ISP said it plans to close call centers in Dallas, in Sacramento, Calif., and in Seattle from Feb. 21 to March 23. A facility in Pasadena, Calif., will also be shut down, though the company did not disclose a schedule for this.
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