eWeek Labs and Infoworld give Microsoft’s CRM a decent rating.

My spin Some of Microsoft’s competitors were hoping that the first version of MS CRM was a thud, DOA. However, eWeek Labs and Info World have given it a pretty good rating – especially being a version 1.0 product.
eWeek says “Our tests revealed that Microsoft CRM is a polished 1.0 release, but it’s still the first version of a product. For example, it lacks integration with other Microsoft entities, including Great Plains Business Solutions and Navision, and there is no support for PDA access in this version. Microsoft did not even bother to inflate the version numbers in this case, conceding that the product is the first in a long-term strategy.”
Infoworld says “MS CRM has solid and very usable functionality for managing essential sales and customer service processes, which rely on a robust database structure capable of recording a comprehensive set of information comprising customers, contacts, support issues, products, leads, opportunities, quotes, orders, and invoices. “
MS CRM is not perfect, but it’s a good start and MS competitors…should not and I’m sure they are not sleeping.