I wish I had more on this, and I will get more. However, one Achilles heel of CDW is high turnover. A local consultant sees you, builds a relationship with his/her customers and etc. But a sales rep who just takes orders…what a life. It’s one thing to have high-turn over at PC Mall who has more of a consumer focus, but for businesses it CAN be frustrating to get an email every few months saying YOUR CDW sales rep has been replaced.
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