HP Optimizes Small Business Services

My spin This (technical support) is how vendors can differentiate their products..stellar support will win more customers in the long run.
News Clip: It’s Sunday night and the inevitable happens. You’ve stopped by the office to get a jump-start on the week and print the month-end reports everybody expects to see first thing Monday morning. Only the printer isn’t cooperating ó it just keeps shooting out blank page after page while your PC informs you that the print job is done. Only it’s not done, it’s undone, and your asking were you can turn for help?
If it’s an HP printer, now you can turn to the Web for living, breathing customer support ó even on a Sunday night.
(full story)