My spin: No – it’s not a dirty word.
News Clip: CRM has become infamous for a collection of problems — overspent budgets, integration snarls, sluggish user adoption — that have plagued projects over the past several years. Have they tarnished the field’s reputation irreparably? Perhaps not, according to some experts, but “CRM” may in fact be a dirty word for now…(full story)
Latest posts by Ramon Ray (see all)
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