Do you USE INSTANT MESSAGING in your business?

Could you please tell me about it?
I’m writing a story about instant messaing for business – available solutions, implementation, costs, problems, benefits, etc and would appreciate the input of my audience.
Thanks.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook