My spin: Email is powerful and low cost – more companies should use it and encourage their customers to do the same.
News Factor News Clip: E-mail comprises almost 20 percent of the traffic coming into customer contact centers, according to a recent Aberdeen Group report. While still a relatively small percentage of the total, that number is growing. Even so, some enterprises fail to take the e-mail channel as seriously as the telephone channel, and that could cost them.(full story)
Latest posts by Ramon Ray (see all)
- 3 Reasons Invoicing Apps Are Essential For Fledgling Businesses - November 28, 2016
- Don’t Let Technology Create Blinders On Your Perspective. Every Leader’s Nightmare. - November 27, 2016
- Video Humanizes Your Brand: 3 Tips To Use It For Your Business. - November 4, 2016