My spin: Email is powerful and low cost – more companies should use it and encourage their customers to do the same.
News Factor News Clip: E-mail comprises almost 20 percent of the traffic coming into customer contact centers, according to a recent Aberdeen Group report. While still a relatively small percentage of the total, that number is growing. Even so, some enterprises fail to take the e-mail channel as seriously as the telephone channel, and that could cost them.(full story)
Latest posts by Ramon Ray (see all)
- Vistaprint Report Says Many Consumers Will Shop More Small Businesses in 2018 - October 2, 2017
- Kensington Announces Ultimate Presenter with Virtual Pointer - October 2, 2017
- Zoho Enables Real Time Messaging with Cliq - October 1, 2017