My spin: Email is powerful and low cost – more companies should use it and encourage their customers to do the same.
News Factor News Clip: E-mail comprises almost 20 percent of the traffic coming into customer contact centers, according to a recent Aberdeen Group report. While still a relatively small percentage of the total, that number is growing. Even so, some enterprises fail to take the e-mail channel as seriously as the telephone channel, and that could cost them.(full story)
Latest posts by Ramon Ray (see all)
- Advice from the 2017 SXSW Dell Experience: How to Pitch a Complex Business - March 30, 2017
- The Experience: Dell Showcases the Power of Technology at SXSW 2017 - March 28, 2017
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