My spin: Email is powerful and low cost – more companies should use it and encourage their customers to do the same.
News Factor News Clip: E-mail comprises almost 20 percent of the traffic coming into customer contact centers, according to a recent Aberdeen Group report. While still a relatively small percentage of the total, that number is growing. Even so, some enterprises fail to take the e-mail channel as seriously as the telephone channel, and that could cost them.(full story)
Latest posts by Ramon Ray (see all)
- FileMaker – Powerful Database That’s Evolved For Today’s Growing Businesses - October 18, 2018
- Why I Hired a Sales Coach & Why You Should, Too - October 11, 2018
- The Advantages of Opening a Merchant Account. A Global Perspective. - October 4, 2018