The Seven Rings of CRM Hell

My spin: Verizon has EXCELLENT customer service!
News Factor News Clip: This customer scenario is all too typical: The cell-phone bill arrives in the mail on schedule, but it contains an unpleasant surprise — erroneous charges for several expensive long-distance calls. The customer’s heart sinks: Navigating the cell provider’s IVR system surely will add insult to injury. (full story)

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook