How to troubleshoot a Windows meltdown

My spin: Windows, computers, technology is (well can be) a PAIN. Right now I’m diagnosing a problem with an Intel network card, on Windows 2000 server. I think the card was fried when the power was restored in NY last week! The advise in this column is dead on accurate, so simple, and offers things I have done to get help also.
Anchor Desk News Clip: After publishing last Monday’s column, which detailed my most recent trip to Windows hell, I received an e-mail from Susan Bradley, who besides her regular job as a CPA is the designated network administrator for her firm. That means she’s responsible for about 20 Windows XP machines. In her spare time, she answers user questions as a tech support volunteer in the Microsoft MVP program. (full story)