News Clip: Ann Marie Diogo has been a waitress for 18 years. So she was skeptical when her boss at the Royal Mile Pub in Wheaton, Md., recently replaced her paper order pad with a Toshiba palm computer that can wirelessly send her customers’ orders directly to the kitchen.
“I was panicking,” Ms. Diogo said. “I’m not that computer savvy.” But when her faster service resulted in larger tips, she was won over. “There’s no way I’d like to go back to pen and paper,” she said. (full story)
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