Remote Access Resolves SMB Computing Concerns

My spin: Remote access – what a treat. You can use, Laplink, or Remote Explorer. You can also put together your own remote solution using a VPN (Microsoft has one built into Windows 2000 server or you can buy your own).
News Clip: Remote management of voice and data equipment can solve a lot of problems for small businesses with limited IT staffing. By enabling communications equipment to be managed remotely, smaller businesses can rely on outsourced help or a few centrally located IT staff members to keep voice and data systems up and running. Remote management can also enable faster response times to service disruptions because IT experts need only travel to the nearest computer to diagnose a problem or reboot a piece of critical communications equipment. (full story)