What the Mid-Size CRM Customer Really Needs

My spin: Nothing really interesting about this article, a “fluff piece” if you will but it might be of some interest to a few.
News Factor News Clip: CRM software makers are tripping over themselves and each other to get a piece of the only revenue growth on the horizon: the small- to mid-sized enterprise (SME) market. But are they meeting the needs of SMEs? Or are companies in this space likely to look back in a couple of years and bemoan wasted investments like their large-enterprise counterparts are doing now? (full story)