SAN FRANCISCO – Hoping to win back alienated customers, personal software maker Intuit Inc. is formally apologizing to users of its popular TurboTax program who rebelled against an anti-piracy feature the company introduced last year.
My spin: In typical Intuit fashion, Intuit listened to its customers. This “listening” to a bit too long, but nevertheless it was done. A rarity these days. HOWEVER, consumers must understand that software vendors must protect their intellectual property.
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