LivePerson, Inc. (NASDAQ:LPSN) , a provider of technology facilitating real-time online customer interaction, today announced that LivePerson Sales Edition enables HP to deliver real-time sales assistance to its customers shopping for printing and imaging solutions. The application helps consumers find relevant information and compare products on HP’s website, significantly improving the online buying process.
Online shoppers that come to www.hp.com to research printing and imaging products for their small and medium business will be offered live sales assistance by one of HP’s online sales agents. Once a customer accepts the invitation to chat with a representative, they are immediately placed into a one-to-one live chat conversation about the products they are researching. Agents are fully enabled to answer questions, address concerns and even complete an order online.
My spin: I’ve used this service myself and it’s EXCELLETN
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