Continuing its leadership in the IP telephony market, AltiGen Communications, Inc. (NASDAQ:ATGN) , a leading manufacturer of next generation IP-PBX phone systems, today announced the availability of its AltiServ(TM) H-PBX, a Hosted IP-PBX platform. The AltiServ(TM) H-PBX opens new markets for the cost-effective, high quality voice over IP technology of the AltiServ Office and AltiServ IP PBX phone systems. The AltiServ(TM) H-PBX platform now offers multiple tenant facilities an enhanced feature set with a lower cost of ownership than traditional customer premise telephony platforms.
The AltiServ H-PBX provides the benefits of an IP-PBX with each tenant partition functioning like an independent PBX telephone system with its own auto attendant, directory service, operator, business hours, holiday profile, hunt groups, voice mail and call detail reporting. For businesses with contact centers or call center needs, the H-PBX supports the AltiServ Contact Center (ACC). ACC is a comprehensive call center module option designed to enhance the H-PBX offering for the individual tenants sharing a facility who need integrated contact center solutions.
Until now, high implementation and maintenance costs excluded small-to-midsize tenants, and tenant organizations from taking advantage of next-generation business telephone and contact center technology. The AltiServ(TM) HP-PBX addresses this critical need, allowing tenants to share the investment and support overhead of premise based equipment. This makes the power and flexibility of the AltiServ IP-PBX solutions more affordable than ever. Tenants can be in the same building, different buildings, remote locations or a combination of geographical configurations. Tenant organizations or companies can be as small as a single employee and as large as 400 extensions working off the same system. All company sizes can benefit from the powerful, productive and easy to use feature set. The combination of services offered can be different for each tenant company. Because the AltiServ H-PBX is modular larger multi-tenant organizations or installations can add multiple AltiServ H-PBXs servers as needed to accommodate growth.
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