Cnet: IBM reworks desktop services

The Armonk, N.Y.-based computing giant on Tuesday is expected to formally introduce a program called IBM WorkPlace, which it says will simplify how desktops and other office products are acquired and maintained. A corporation pays a predetermined monthly fee for each employee and IBM takes care of all of their technology problems, or at least problems with the types of equipment specified in the contract.
The fees start around $60 per month per employee, but fluctuate within a wide range depending on the services provided, an IBM representative said. Under WorkPlace, corporate customers can agree to have IBM control desktops, printers, fax machines, copiers and other equipment. To date, IBM has managed only PCs and servers. (full story)

My spin: This is a huge differentiation from IBM’s usual contracts – but it might be a welcome move for businesses, IF IBM can really manage technology beyond the PC.