After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers.
Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses. (full story)
My spin: Well is this the beginning of a backlash on outsourced, out of the US call centers?
Latest posts by Ramon Ray (see all)
- Advice from the 2017 SXSW Dell Experience: How to Pitch a Complex Business - March 30, 2017
- The Experience: Dell Showcases the Power of Technology at SXSW 2017 - March 28, 2017
- Accounting Gets Artificial Intelligence: Xero’s New Service - March 16, 2017