After an onslaught of complaints, computer maker Dell Inc. has stopped using a technical support center in India to handle calls from its corporate customers.
Some U.S. customers have complained that the Indian technical-support representatives are difficult to communicate with because of thick accents and scripted responses. (full story)
My spin: Well is this the beginning of a backlash on outsourced, out of the US call centers?
Latest posts by Ramon Ray (see all)
- Vistaprint Report Says Many Consumers Will Shop More Small Businesses in 2018 - October 2, 2017
- Kensington Announces Ultimate Presenter with Virtual Pointer - October 2, 2017
- Zoho Enables Real Time Messaging with Cliq - October 1, 2017