Phones…are important. But you’ve got to choose what kind of corporate phone system you want. Virtual PBX offers a low cost and feature rich alternative. I usually don’t post such long news items, but I think this is important.
Executive search firm Coit Staffing needed an affordable, robust phone system that would link its multiple branch offices under the umbrella of a central toll free number while enabling clients and partners to readily connect with geographically dispersed staffing consultants using advanced ACD queues.
UnitedDiamonds.com, an innovative, online diamond retailer specializing in the custom development of bridal and anniversary jewelry, wanted a phone system that would project a professional image with an emphasis on quality, service and reliability while accommodating sales and support professionals based in three U.S. cities.
For Award Vacation, a destination vacation management company specializing in the creation of private brand vacation programs, setting up a distributed call center that would quickly and spontaneously route inbound calls to home-based agents logged on to various queues was a critical element of the travel wholesaler’s operational strategy.
In each of the above examples, no investment in telephony equipment or hardware was made, yet each organization implemented a sophisticated, full featured business phone system, complete with advanced ACD queuing, in less than 24 hours for a one time set up fee of $150.
Many small businesses are choosing a pay as you go hosted communications approach to their business telephone needs rather than invest in an expensive premise-based solution. Unlike traditional, on-site phone systems which require the purchase and maintenance of costly equipment, hosted communications services, typically offered on a month-to month basis, allow users to benefit from highly advanced call management features which can quickly be customized and modified to suit individual communications preferences.
A 2001 Mercer Management Consulting white paper entitled “Enterprise demand for hosted communication services: Emerging growth opportunities for xSPs” stated, “The hosted business telephony value proposition resonates best among “virtual” organizationsódecentralized branches of large enterprises or small offices (because) small/branch offices want, and increasingly need, full PBX functionalityÖ. businesses want remote/mobile access to headquarter PBX/applications andÖÖ administration for moves/adds/changes is seen as particularly painful and expensive with current systems.”
VirtualPBX.com, a pioneer in the hosted voice communications market, introduced its VirtualPBXô service in 1997 and currently serves a broad, diverse base of small business customers who enjoy advanced PBX functions like ACD (automatic call distribution) queuing, auto-attendant, voice and fax mail, web-based management, follow-me calling, call screening and new message paging as part of their regular service plan.
According to VirtualPBX.com CEO Paul Hammond, the high capital investment involved in purchasing an onsite phone system is prohibitive for most small businesses, especially if a mobile or distributed workforce exists. The VirtualPBX outsourced solution is ideal for these kinds of growing companies that want a professional image along with flexibility and scalability but cannot afford to install enterprise-level solutions.
The VirtualPBXô takes less than 48 hours to install and is offered as a month to month service for a one time $150 setup fee, a per extension charge of $5 to $15 per month, depending on the number of extensions in the system, and call traffic as low as 3.9 cents per minute. By contrast, a hardware PBX solution equal in functionality to the VirtualPBXô typically costs upwards of $75,000 for equipment alone with additional expenses associated with maintenance, upgrades and redundancy. VirtualPBXô and PBXParachuteô are registered trademarks of VirtualPBX.com, Inc.
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