Well, you can’t say Gateway does not try.
But I guess with the purchase of eMachines Gateway no longer needs their own retail stores. eMachines are sold in retailers across the nation.
InternetNews is repoting that The third-largest computer maker is shuttering its stores on April 9th and looking to the newly acquired eMachines to provide channel contacts.
Poway, Calif.-based Gateway said all 188 company-operated stores will shut down and approximately 2,500 retail jobs will go with them. Just a year ago, the company finalized plans to close 76 of its retail stores in the face of sluggish PC sales and increasing competition from Dell Computer (Quote, Chart) and HP (Quote, Chart). The move, Gateway’s third restructuring in as many years, eliminated 29 percent of its stores and 17 percent of its staff.
On its Web site, customers are advised to look to the Web and call enters for support and customer service. The company said that it stopped selling support options for walk-in service and loaner computers in June 2002, and most of them have expired. Customers with remaining time on service agreements may be eligible for a pro-rated refund. (full story)