MCI – poor online customer support


I emailed MCI last week sometime about changes in my phone service. Their online form said I’d get a reply in 4 hours – well it’s been close to 7 days and I have received no reply. Sure, I’ll pick up the phone to ask my question, but it sure would have been nice to be able to get a reply via email, since that’s what MCI promised.
Now you know why I use Verizon for my cell phone – wonderful customer support.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook