WebEx support – 3 LONG days

In my quest to try out various ceb conferencing solutions, I signed up for a trial WebEx account late Saturday morning (3:00am or so) and previously an IM Conferencing account.
I emailed Web Ex tech support a question Saturday morning and got an answer back at 11:59 on Monday evening. I guess a “24” hour response time is what should be expected and I’m being generous here by not including the weekend. However, I think companies that operate online and have an ONLINE product should and can do better.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook