ZD Net’s Rafe Needleman writes Do you have a staff of people dedicated to taking care of your computing needs? If you work in a large company, you probably do. But most people don’t work in large firms. Most work in small businesses, without any special tech-support staff. If their PC goes wonky, they do what a home user does: They call the PC vendor or the geek down the hall.
I’ll wager that for a lot of readers of this column, that geek down the hall is you. In fact, if you run your own small business, it’s almost certainly you. You’re responsible for the company, the office, and the machines you and your employees use to get your jobs done. So how do you handle day-to-day technology issues, as well as occasional crises, and still have time to get your real job done?
Early in my career, it was my job to handle IT issues for a small engineering company. But we did things the big-company way; we had a locked-down computing policy that gave us ultimate control over all the PCs and workstations.
To all the employees of this company, I say now to you: I’m sorry. It was wrong to treat people at this small, family-oriented shop like they were cogs in a machine. It’s wrong to treat anybody that way. That’s one of the main things I learned in trying to solve support issues by forcing big-company IT into a small company. Here are some others.