Customer is vital for customer servce, especially software companies. If they cannot offer good support to their customers, only negative word of mouth will spread.
Best Software recently announced the customer support center at Timberline, a Best Software company, part of The Sage Group, plc, was among the recipients of the 2004 Global Call Center of the Year Awards, which were announced at the first Annual Call Center Exhibition (ACCE) in Seattle, Wash., held September 13-15, 2004. Timberline, with its Timberline Office product suite, provides integrated financial and operations software for the construction and real estate industries.
Timberline’s customer support center was acclaimed for its overall commitment to improving customer service and consistent performance in the delivery of technical support services.
“Timberline is a leader in our space and one that others should use as a benchmark for delivery of exemplary customer service and support,” said Ivy Meadors, president of the Seattle-based associations Help Desk Northwest and Northwest Call Center Professionals, and CEO of High Tech High Touch Solutions, Inc. “Having had exposure to hundreds of companies worldwide, it is a privilege to have such a great leader in our midst.”
“I have never worked with a more professional, courteous and knowledgeable group of people in my life,” said Timberline customer J. L. Ebert, property management accounting manager for Sacramento-based Florin Mall Management Services. “My issues have always been resolved expeditiously by members of the support team, who demonstrate a deep-seated knowledge of the software and an even deeper understanding of their client’s needs.”
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