Merges are good for Wall Street but often customers suffer

I’m sure many investors are cheering the Sprint/Nextel merger but what about customers – will they suffer? Will they flock to Verizon – which has great customer service? Often times merges leave the two merging companies open to even more direct attack from single companies – IBM/Lenova – Dell’s hungry. Sprint/Nextel & ATT/Cingular – Verizon’s hungry
The Associated Press writes For the combined Sprint Nextel to take full advantage of the merger, a lot of infrastructure ? the base stations and other equipment that carries calls ? would have to change. In addition, customers would have to get new phones.