Over the past few days I’ve noticed the bulb on my “no longer in production” Gateway projector was getting dimmer and dimmer then bright again.
I searched all over the place for this out of production unit so I could know what bulb to purchase. I did a Google search and all the “projector this and that dot-com” places didn’t have Gateway listed as a data projector vendor.
So I couldn’t find the bulb as I had not clue what Gateway projector I even had (for some reason there is no model number or serial number on this unit!)
Well I turned to the source I should have turned to in the first place – Gateway. I went to their online support chat forum in the afternoon of 31 December 2005 (Saturday) and after a 20 minute wait was quickly directed to the exact bulb I needed by the online sales rep.
This proves once again, that Gateway’s support is VERY good. I remember calling them a few years ago for someone who had an OLD Gateway desktop. The Gateway technician was able to quickly give me the information I needed, even for the “old” Gateway desktop.
When you buy from a company, it’s not only important what they can do for you NOW, but also what they can do for you YEARS from now.