Dell and the National Federation of Independent Business teamed up to offer the Excellence in Customer Experience Award. Through the Dell/NFIB Small Business Excellence in Customer Experience Award program, Dell is honoring small businesses that are using technology in innovative ways to better their customer’s experience. Through an extensive application process, small-business owners are challenged to illustrate how they have used information technology to drive a significant change or develop a competitive advantage in delivering excellent customer value and experience.
Two of the finalists I’m highlighting are:
Neurosurgery and Spine Specialist, PSC is a small medical office that provides neurosurgery care to patients in three rural Kentucky towns with one traveling physician. By using technology in an innovative way, they created a mobile electronic physician’s office that allows the doctor to travel to each patient and instantly access more than 5,000 patients’ medical records. The entire business runs on three laptops with no servers or desktops in day-to-day use. Due to their diligence in backup and redundancy, and despite their lack of an IT staff, they surprisingly have had no loss of data in five years of practice.
In an effort to go paperless and mobile while staying HIPAA compliant, many doctor’s offices are exploring the high-tech opportunities. Neurosurgery and Spine Specialist is based in Versailles, KY and has four employees.
Smart Furniture provides custom organizational workspaces for homes or offices and their Web site allows customers to design their own workspaces. Smart Furniture has a sophisticated technology infrastructure supporting the back-end automation system that helps employees provide efficient, reliable customer service. Based in Chattanooga, Tenn., Smart Furniture has four employees.
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