If you don’t have broadband access yet, invariably you are going to purchase it. If you already have it, you might be looking to switch providers.
The Washington Post has a very nice story giving you an inside look at tough competition in a small town in Maryland. This town’s residents get “much attention” from all the major and some not so major telecom/broadband/cable/DSL providers.
Read this article to get a glimpse into the day of a telecom sales person.
The Post writes “All those slick mailings,” said Kevin Murphy, a resident of Portland Place and a mail carrier who every week delivers two or three brochure advertisements from those companies. “They’re heavy.”
“It’s hand-to-hand combat,” said James F. Mooney, chairman of RCN Corp., a cable service provider with 40,000 customers in the Washington area, including Silver Spring, Bethesda, Gaithersburg, Falls Church and Washington, where it employs door-to-door salesmen.
One of those salesmen is Ron Maier, one of RCN’s top-selling foot soldiers, who goes out six nights a week to win customers — ideally with the “triple play” bundle of cable, phone and Internet services.
“Some people say you shouldn’t degrade the competition, but I try to get customers dissatisfied with Comcast,” said Maier, a 16-year veteran of the cable business.
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