I’m a huge proponent of using VOIP (Voie Over the Internet) for telecommunications, however, you really have to make sure that your VOIP condut is secure.
Concerns about the security of Internet protocol (IP) telephony systems may slow adoption of the technology by small and mid-sized businesses in the United States, research commissioned by the Computing Technology Industry Association (CompTIA) reveals.
The CompTIA press relase reads – A survey of some 300 U.S. businesses with 20-500 employees found that just 48 percent currently trust the security offered by IP telephony solutions available today. By comparison, 76 percent of respondents said they trust the security of traditional telephony systems; 65 percent trust the security of Ethernet data networks; and 55 percent trust wireless local area network security.
On a positive for IP telephony solution providers, 31 percent of the
small and mid-sized businesses (SMBs) participating in the survey said
they will probably have greater confidence in the security of IP
telephony systems within the next 12 months.
“There is two-pronged take away from this concern over IP telephony
security,” said John Venator, president and chief executive officer,
CompTIA. “First, product vendors and solutions providers with
demonstrable security expertise and qualifications have the potential to
gain a competitive advantage with SMB customers. Second, organizations
of any size can alleviate their security concerns about communications
networks by developing in-house expertise through training and
professional certification, such as CompTIA Security+.”
The survey also found that delays and disruptions in voice and data
communications are costly for SMBs.
Disruptions in voice and data communications occur at least monthly for
60 percent of the respondents; and 70 percent of those occurrences have
a material impact on business. For 8 percent of SMBs, the impact puts
the viability of the business at risk. Another 28 percent said they lose
some business; while 34 percent said their customers require additional
care as a result.
Nearly one-half of businesses with 250-500 employees experienced an
attack on its computer network and/or phone system in the past 12
months. Smaller businesses were not immune to such attacks either: 38
percent of SMBs with 100-249 employees, 41 percent of businesses with
50-99 employees and 24 percent of respondents with 20-49 employees
suffered a communications network attack in the past year.
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