While software as a service is fine and dandy and sounds oh so sweet, I do caution you to move slowly and carefully before moving MUST have operations hosted by someone else. Salesforce.com has had yet another outage which took its customers down for a period of time on Thursday affecting its North American customers.
Think about this. You have 3 offices across the country, all of them are using software as a service for critical operations and your host goes down. What does that mean – YOUR BUSINESS IS AT A STAND STILL. I’m not saying that traditional client/service software does not have problems, of course it does. However, the big difference is that if one company goes down it does not affect tons of others. Software as a service is like a power grid. Remember when the East coast had a black-out. It wasn’t one home but entire states.
In a similar way, if one company is providing you service and they go down, all your operations relying on their service go down as well.
Is there a solution – no? There’s no company, I don’t think that can have perfect service and ALL companies will have problems. I guess the key is to really find out, with your solution provider what steps does the application service provider have to guarantee uptime as much as possible.
Latest posts by Ramon Ray (see all)
- How Leaders Can Build a More Collaborative and Productive Virtual Team - September 15, 2017
- How to Create an Effective and Cohesive Online and Offline Marketing Strategy - September 15, 2017
- Salesforce Upgrade Its Customer Service Platform. Faster Setup Time. - July 27, 2017