Avaya has launched a new line of telephones in its one-X line. According to Avaya these advanced business phones are more functional and flexible, and as easy to navigate as a cell phone, providing a better way for enterprise users to communicate, get information and be more productive in their work.
eWeek writes Avaya sought to eliminate the difficulty many users have in remembering how to transfer calls or to set up conference calls. “I might lose you” probably won’t be a phrase heard at Indian River County School District, which beta tested two of the four new models. “The display is the big difference,” said Ralph Starr, network analyst at the Vero Beach, Fla., school district. “You can get so much more information, and you get menus to guide you through [setting up] a conference call or transferring a call. If you don’t remember what button to push, it shows you.”
In redesigning and building its new IP phones for businesses, Avaya set out to create a phone designed by users and for users. In a survey conducted by Avaya, 85 percent of people who used the phone said it could have a positive impact on productivity and save costs by reducing mistakes and dropped calls, while 90 percent said the phones could save time through easy access to mobility features, reducing phone tag. Ninety-six percent said time savings could result due to the phone’s ability to quickly find contact information.
The Avaya one-X Deskphone Edition models have been developed to meet the needs of a wide range of users. The users were categorized into four profiles – ranging from power communicators who are often mobile, to those who require only basic telephony functions. The phones have an international design to serve users around the world, and screen prompts will be available in 14 different languages.
eWeek also writes Thanks to the enhanced display and IP connectivity, busy users also can use the phones to quickly access Web sites such as Google, said Russell Stewart, IS technical support manager at LifeNet, a nonprofit organ-donor organization in Virginia Beach, Va.
“The idea is that you can Google things if you’re looking for a person’s name or organization. You don’t have to go far to do that search and don’t have to go to another piece of equipment to do that,” Stewart said.