Sometimes there are things that are important for you to repeatedly think about and consider implementing. And some things you must implement to one degree or another. I’ll explain.
Whether or not you publish an RSS feed is something you should consider but surely not the most important aspect of your business. However, if you should archive your email, digital fax and instant message communications is something that many industries MUST do and every business should do in one way or another.
There’s been enough cases in court where companies (most of these businesses were larger but I’m sure smaller businesses have some role to play as well) have been judicially body slammed for not having archives of their email. When a disgruntled employee sues or there’s some other legal issue requiring your email of 5 years ago, the courts won’t have mercy if you can’t produce it.
Lighthouse Global Technologies has a solution.
Their E-Trail Digital Archive Lite gives small businesses a low cost ($1800) way to start archiving their digital communications. Their press release reads that E-Trail Digital Archive Lite, a special version of Lighthouse Global Technologies¬? flagship product (E-Trail Digital Archive), is available to companies with 50 or fewer employees.
Lighthouse’s E-Trail Digital Archive Lite uses any of three different methods¬?real-time capture, batch capture, or backfilling from archive media¬?to capture email correspondence, instant messages, faxes, and other unstructured communication data within a corporate setting.
Lighthouse’s E-Trail Digital Archive Lite leverages a user-friendly web interface to allow users to select communications based on any combination of sender(s), receiver(s), date/time windows, department codes, and keyword/phrases/regular expressions. The solution captures the information based on the designated criteria, storing a single copy of the message (and each of its associated attachments) to guarantee minimal storage usage. Users can quickly retrieve stored communications with dynamic searching functionalities that allow them to fine-tune search queries based on case sensitivity/insensitivity, external/internal/all communication filters, and Boolean operations on the sender/receiver fields. Advanced features of the solution include the ability to create scheduled and/or automated queries that greatly simplify common user activity.