IT Support company Rescuecom has a bird’s eye view of IT problems. It received 5,000 support calls in 2006.
Problems with Windows continue to be the number one complaint among computer users, according to the second annual “RESCUECOM Top Five Computer Problems Report,” an annual study determining the most frequently identified computer problems of home and business users.
Hardware problems, slow computer, Internet connectivity problems and data recovery/backup rounded out the top five problems reported to the company’s 1-800-RESCUE-7 call center.
The percentage of computer users reporting hardware problems increased to 18.1 percent in 2006, up from 15.2 percent in 2005. This was followed by “Problems with Computer Speed” (viruses or spyware) at 13.7 (down from 16.4 percent a year ago), “Internet Connectivity Problems” at 13.4 percent (a 22 percent dip) and data transfer or failure issues, at 12.3 percent.
Here’s an overview of the problems – with solutions from Rescuecom:
Windows problems (22.3 percent). Problem: Windows won’t start or is running poorly. RESOLUTION: Sometimes a simple fix is in order – checking all your connections or restarting your computer. If these do not work, a much more serious problem could be at play. Always download available updates from Windows and keep the latest versions of anti- virus software loaded on your machine.
Hardware Problems (18.1 percent): Problem: Often peripheral items, such as a printer, an iPod, or a digital camera, are not working correctly. RESOLUTION: Know your devices. Take the time to read the manuals and know how to troubleshoot common problems, such as a paper jam in the printer.
Slow computer resulting from viruses or spyware (13.7 percent). Problem: An unprotected computer can pick up a virus on-line in as little as 15 seconds. RESOLUTION: Buy the latest versions of anti-virus programs for your computer. If you use free versions, consider investing in a comprehensive protection program.
Internet Connectivity issues (13.4 percent): Problem: Occasionally a lost connection can cause temporary problems getting on-line. RESOLUTION: Check all your connections, then unplug your modem. Wait 30 seconds, and reconnect the modem. If that doesn’t work, consider re-installing your Internet Service Provider (ISP) software.
Data Access/Failure/Transfer calls (12.3 percent): Problem: Failure to back up your personal or company’s data can have disastrous results. Fortunately many RESCUECOM customers have heeded our previous RESOLUTION: invest in a daily or regular data back-up option. External hard drives are excellent suggestions and off-site data back-up solutions protect you and your information against natural disasters as well.
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