Seven Lessons That You Can Learn from Big IT

David Strom writes a PC World article on the lessons smaller business can learn from larger businesses.
Just because you don’t have a large enterprise doesn’t mean you can’t run your IT operation like the big guys. Here are seven ways to help your SMB–a small or medium-size business–implement some of the lessons big IT operations have learned over the years. Using these tips, you should be able to improve productivity, cut costs, and keep your business running smoothly.
1. Standardize on Desktops and Cell Phones to Reduce Support Differences
This is not as easy as it sounds, because even if you buy multiple quantities of the same exact model of PC, the systems could still have subtle internal differences that can come back to haunt you when you have to fix them. Carey Holzman, an independent reseller based in Glendale, Arizona, ran into this problem. His company ordered a particular model of computer that contained specific parts meeting the corporation’s strict requirements. Yet when he received the PCs, he found that the systems contained two revisions of the ATI video card, one of which caused an incompatibility with the mice the company used.
And unfortunately for Holzman, the PC vendor was of little help. “The vendor refused to acknowledge any responsibility for the video card incompatibility. We started ordering the computers without video cards after that–until the next problem cropped up, and eventually, [we] switched vendors entirely,” he says.
Read the entire article here.