Remote Tech Support Services Ease Tech Frustration. Use With Caution.

yellingatcomput.jpgWhat kind of IT support do you have? None? I’ll assume you are a very small business, a solo entrepreneur or business owner, relying on warranty support and whatever help you can grab.
Maybe your not solo but have 10 or 20 persons in your company. I would guess you at least have a local IT consultant to turn to.
For you larger businesses, you probably have at least a small in house IT department or a dedicated local IT consultant.
No matter if you’re solo by yourself or a bit larger, your computer and other technologies will invariably not work. If a local support professional is not around to help you, what you might want to turn to is remote technical support from a number of providers.
For example, AT&T has just started a service to offer 24/7 technical support. Costs are reasonable from $20 – $30 per month. AT&T’s service can help you with PC problems, or other things such as printer, iPod, or other support accessories.

AT&T is not the only support service around, but many companies offer reasonably priced service as well, such as PlumChoice. Your first support option for PC support should be your PC vendor. If your computer is still under warranty, and I hope you picked a premium support option, turn to your PC vendor. If it’s out of warranty a remote support solution might work.
Of course, the tech problem could be so bad (like a down server) you really need someone to come to your office, so only a local technician can work.
If your PC vendor can’t help you, and a local technical consultant is overkill, then turn to one of the many dozens of remote support services for help. You can subscribe to their services for a monthly fee or some also can help you with no subscription and charge you per minute.
One warning: most of the services will try to get you to pay for additional services such as a monthly fee for security services or something like that. If you need it and carefully think about it frirst, that’s fine. But don’t just blindly sign up.

2 thoughts on “Remote Tech Support Services Ease Tech Frustration. Use With Caution.

  1. NetworkAegis

    I am a firm supporter of remote support and as a local IT provider we have a solution in place to provide this to our clients.
    What I find humorous about this article is that AT&T is offering remote support. AT&T hands down has the worst support I have ever experienced for their own products I fear what kind of support you would get from them for products they know nothing about (eg a whitebox PC or an HP bought off the shelf).
    I have not experienced Plum Choice’s service, here in Ohio their pricing is higher than what you would pay for support from most local IT services.
    This is a great article and brings to light that small businesses don’t have to bring a tech on site to resolve an issue with Microsoft Word Crashing or getting help with other application issues. In small business time is money (in big business the rank and file don’t really care) so the quicker you get it fixed the better off you are. Ask your local service provider if he has this ability if not tell him to get it!

  2. Chris Damvakaris

    The biggest problem with using a third-party technical support firm is that it’s yet another vendor you need to manage. They have their own invoices, their own schedules and they may not like or work well with whatever other technology vendors you have – hosted email providers, Web conferencing providers, remote storage hosts, the list goes on. From a headache-reduction standpoint, it’s probably easier (and more cost effective) to push the majority of your technology needs, from support to email to business applications, through a single vendor. Just make sure that they’re a good vendor!

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