There are two schools of thought.
A: Let your employees use whatever technology they think is best for them and the IT department (your consultant, you or an internal IT team) will support it.
B: Only support a limited number of devices so the company can standardize and be able to more easily support the IT team.
LogMeIn launched a quarterly, “SMB IT Pulse”, a look at the vitality of small and medium businesses. In this research, conducted by Keaton Research, nearly seven in ten (68%) IT managers say their departments provide technical support for personal devices, including smartphones and computers. What’s more, over half (61%) of non-IT managers report that among the computers they use for work purposes, at least some, if not all, are their own. Even more (68%) say this is true of the smartphones they use for work.
In today’s WSJ the WSJ Report feature story was about this very topic.
There is no right or wrong way.
The WSJ Report beginsAt the office, you’ve got a sluggish computer running aging software, and the email system routinely badgers you to delete messages after you blow through the storage limits set by your IT department. Searching your company’s internal Web site feels like being teleported back to the pre-Google era of irrelevant search results.
At home, though, you zip into the 21st century. You’ve got a slick, late-model computer and an email account with seemingly inexhaustible storage space. And while Web search engines don’t always figure out exactly what you’re looking for, they’re practically clairvoyant compared with your company intranet.
This is the double life many people lead: yesterday’s technology for work, today’s technology for everything else. The past decade has brought awesome innovations to the marketplace—Internet search, the iPhone, Twitter and so on—but consumers, not companies, embrace them first and with the most gusto.
Here are some possible solutions:
1.Consider virtualization. People can buy whatever they want and only access corporate resources via a web browser. On the PC or the smartphone, the experience can be adopted for the mobile user or the highspeed broadband PC/Mac user.
2. Have clear company policies on the use of person items on the corporate network (for example all devices must have the latest anti-virus)
3. Train your employees in the use of technology. They don’t have to be geeks but they can be mini-geeks at least.
4. Provide 3rd party support (subsidize it) so they can call 24/7 for help on their personal or business devices.