Why A Bank Ditched PCs For Simple Terminals: Should You?

Computers are great. Bill Gates’ Microsoft and IBM, starting in the 1980’s have done tremendous things for the world of computing. Imagine a world with no computers?
The problem, however, all these years has been the pain of software installation, crashes, viruses and other problems that computers cause.
Some smart business owners and IT managers are evaluating their computer systems and conclude that there’s simply no need for them to have a traditional computer. Instead they can rely on “terminals” (or thin clients) basically computers with just a monitor and network connectivity (no hard disk or local storage). Access to user files, overall storage and applications is all provided via a central computer server.
Crescent State Bank in North Carolina supported 15 branch offices, with two IT experts. This became too overwhelming for their small staff. By getting rid of the PCs and using virtual desktops, they reduced costs by 65% and eliminated technicians going on support calls.
They used a package from Pano Logic to assist with their virtualization efforts.


If new software needs to be added to a computer, it can be “added” to the central computer and when the user logs on, they have access to the software. No complex software installations, delays or expensive consultants.
Getting rid of computers and using virtualization served from a central server or accessing online applications via the Internet only, is not for every business. But every business should definitely consider if a virtualized computer environment works for them.
In particular, for call centers or other scenarios wherein only basic PC functionality is needed, a simple terminal could be better than a desktop computer.
Pano Logic advises that companies can decide to to desktop virtualization from PCs makes when they are faced with mounting costs because of an aging installed PC infrastructure.
They also said that the greatest savings, however, is in support, maintenance and energy costs, as well as increased user productivity. Replacing the PC with a thin client means IT no longer has to support, maintain or secure an end user device. Gartner estimates that 40 percent of a PC’s lifetime cost is in labor and management, with 80 percent of that occurring after the PC has been deployed into use. Pano customers typically realize a TCO savings of $1,500 per desktop annually.
Older PCs become more temperamental and result in more calls for end user support, which is an expensive use of IT staff time. And buying new PCs doesn’t eliminate this expense.
Getting rid of computers and using virtualization served from a central server or accessing online applications via the Internet only, is not for every business. But every business should definitely consider if a virtualized computer environment works for them.
In particular, for call centers or other scenarios wherein only basic PC functionality is needed, a simple terminal could be better than a desktop computer.

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Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook