Tech Thursday Round Up – May 20, 2010

  • Google, Microsoft and The Cloud: Growing Your Business with the Power of Online Software
  • Vertical Response CEO and Founder Wins Small Business Person of the Year
  • Chinese Manufacturers Get Local US Phone Numbers – RingCentral/Alibaba
  • Microsoft Access Databases Can Live Online – Caspio
  • Intermedia Reports Explosive Growth in Hosted Exchange 2010 Service
  • Sage Peachtree 2011 Launches
  • Social Media: Customer Service In Seconds Not Days
  • Security Threats: Selfish Employees & More Local, Less Global Threats

Google, Microsoft and The Cloud:
Growing Your Business with the Power of Online Software

Taste of Technology Small Business Series
Next Tuesday, from 6:30 – 8:30pm, is organizing a special event in NYC.
Thumbnail image for tot.jpgPanelists include executives from Google, Microsoft and The event, one of the few with these leading executives on the same panel, will help growing businesses CLEARLY understand how to leverage online applications for their businesses.
Find out more and register here.

Vertical Response CEO and Founder Wins Small Business Person of the Year
verticalresponse.gifVerticalResponse, Inc., a leading provider of self-service email marketing, online survey and direct mail solutions for small businesses, announced that CEO Janine Popick won the U.S. Small Business Administration (SBA) award for “Small Business Person of the Year.”
“I’m truly humbled to be honored with the U.S. Small Business Administration award for San Francisco Small Business Person of the Year, because at VerticalResponse we’ve always been focused on helping the small business community,” said VerticalResponse CEO Janine Popick. “Having an award that takes into account contributions to the local community and volunteer work really highlights what a positive force the SBA is.”
Chinese Manufacturers Get Local US Phone Numbers
RingCentral and Debut Cloud Based Business Phone System on to Deliver New Communication Service for Global E-commerce
RingCentral Enables Chinese Suppliers To Connect Efficiently With U.S. Buyers On
Thumbnail image for ringcentral.jpgRingCentral, a cloud computing based business phone system industry leader, and, the global leader in e-commerce for small business, today announced a new global communication service for Chinese suppliers on, the global leader in e-commerce for small businesses. With the service, suppliers based in China can instantly set up U.S. toll-free phone and fax numbers online and connect them with their offices in China.
Microsoft Access Databases Can Live Online
logo_caspio_tagline.gifCaspio, Inc. (, the leading online database platform for creating web applications without programming, announced the launch of its Access Migration Kit, which will provide a complete package of streamlined tools and services for developers to easily bring their Microsoft Access databases online.
With last week’s launch of Microsoft Office 2010, there is a lot of talk surrounding the new Office Web Apps, which allows users to stay connected to their Office applications on-the-go. However, Office 2010 does not provide the ability to easily create web-based apps using Microsoft Access because it requires a multi-step integration with a SharePoint server.
“Microsoft Office 2010 is an exciting release; however Access developers are still challenged to find a viable solution for web-centric data management,” said Caspio founder and CEO, Frank Zamani. “Caspio’s cloud platform provides what’s missing in Microsoft Access, allowing for easy online databases and web app creation.”
Intermedia Reports Explosive Growth in Hosted Exchange 2010 Service
intermedia.JPGIntermedia, the world’s largest Microsoft Exchange hosting provider, reported explosive growth in its hosted Exchange 2010 customer base. Intermedia was “first-to-market” with the service in November 2009, moments after Microsoft announced the availability of its Exchange Server 2010 software.
Highlights of Intermedia’s hosted Exchange 2010 launch include:
1,400 direct customers with 20,000 mailboxes on board since the service’s November debut. Smaller businesses were the early adopters of hosted Exchange 2010. By April, 90 percent of new accounts were selecting it over hosted Exchange 2007, cementing hosted Exchange 2010’s status as the platform of choice. Intermedia is seeing strong demand from in-house Exchange 2003 and 2000 environments upgrading to the latest version of Exchange.
74 percent increase in partner mailbox sales. Intermedia’s partners differentiate themselves by offering hosted Exchange 2010 while competitors sell Exchange 2007. Customers avoid a second migration by switching to the latest version of Exchange.
Average 200 new partner sign-ups per month since launch. Over 4,000 private label partners and affiliates are now part of Intermedia’s Partner Program. Private label partners resell hosted Exchange 2010 under their own brand, controlling pricing and billing. Affiliates earn commission referring Intermedia’s service.
Enhanced Outlook Web Application (OWA) with built-in instant messaging. Exchange 2010’s OWA enables remote access from popular web browsers and supports integration with secure instant messaging, allowing users to access the power of Exchange from virtually anywhere. Exchange 2007’s web access does not include instant messaging and fully functions only on Internet Explorer.
Sage Peachtree 2011 Launches
img_peachtreeLogoMain.jpgSage North America announced today the availability of the Sage Peachtree 2011 product line, part of the broad portfolio of Sage business management solutions that service end-to-end business needs. A longtime favorite of small businesses and accountants, Sage Peachtree is easier to use than ever, providing companies with instant access to key information that makes billing customers, reacting to issues and controlling profitability easier than ever for small businesses, helping them to stay competitive in a rapidly changing economy.
“At a time when most small businesses need to do more with less, Sage Peachtree 2011 will help them to leverage efficiencies and answer the three most important questions of their day: are business activities on track, on schedule, and within budget,” said Connie Certusi, general manager, small business accounting solutions, Sage North America. “Sage Peachtree 2011 makes it easier for small businesses to quickly get the information they need so they can focus on what they do best: running their businesses.”
Social Media: Customer Service In Seconds Not Days
logo_att.jpgEmail is a type of communication that you can reply to in a few hours, or even the next day or two depending on what the email is about. If it’s a customer inquiry, responding in a few hours is probably a MUST.
However, with social media communication, namely Facebook and Twitter, you must often respond to your community within minutes. For example, if you are claiming to respond to customer support inquiries through Twitter, then you must be able to manage your Twitter account (or multiple accounts) and ensure customers are responded to in a timely fashion.
Security Threats: Selfish Employees & More Local, Less Global Threats
trendmicro_logo.gifWe all know that security is something we must be constantly vigilant about. Hackers, viruses, malware, hacked web sites, and more – are all yearning to steal our information, hack our web sites and more.
Security vendor Trend Micro’s 2010 survey on corporate and small business end users finds two trends emerging:
* Individuals are much more concerned about their own personal security threats than the company overall.
* Hackers are going to focus on more local attacks as opposed to massive, global attacks.
Securing your company against attack is not hard, but it does take vigilance, training and establishing the proper technologies to thwart and block attacks.
Trend Micro offers this simple, but effective advice – read it on

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Laura plans and manages Smallbiztechnology's live and virtual events, including the five-city Small Business Technology Tour, now in its third year. She also produces events for clients through her event planning company, L2 Event Production. Her popular roundups of events and competitions for small businesses is published weekly on and Small Business Trends.