I recently signed up to have Verizon FIOS as my high speed Internet service and telephone service provider.
A few minutes ago my line went down…not phone line but no Internet.
I called Verizon FIOS and was (as expected) fed to an automated telephone support person. The computer lady walked me through a series of questions, which I could answer verbally or press 1 or 2. Finally “she” ran a line test and fixed the problem remotely.
I must hand it to Verizon FIOS, if not speaking to a human gets things resolved this fast and efficiently, then I do not mind not speaking to a human.
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