Why Should You Keep Customers Happy? – Connie Certusi, Sage, Small Biz Tech Tour Atlanta (Video)

Connie CertusiOn the occasion of the Small Business Technology Tour in Atlanta (produced by Smallbiztechnology.com and sponsored by AT&T), Connie Certusi of Sage presents on the importance of customer experience and service.

In our digital world, customers have the ability to “talk” about your business and be heard by countless listeners. Because of this it’s crucial to provide your customers with great service and a satisfying experience in order to build up your brand.

Check out the video below.

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Joseph Mutidjo

Joseph is a writer at Smallbiztechnology. His first taste of home computing was the Tandy 1000. He continues to be fascinated with how technology makes life easier and more efficient.

3 thoughts on “Why Should You Keep Customers Happy? – Connie Certusi, Sage, Small Biz Tech Tour Atlanta (Video)

  1. Charles Lauller

    Great points Connie. Right or wrong customers are holding companies to greater levels of transparency and accountability today. The speed and ease with which we share information make it very important to manage your customer service & experience.

    Reply

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