In a recent blog post Cisco Blog writes how growing businesses can tailor unified communications for their business.
I’ve excerpted the first few paragraphs here and you can read my comments and the full post here.
A unified communications (UC) solution means different things to different people. In a broad sense, it integrates your voice and data networks. It can show up as a simple integration of your email with your voicemail into a single messaging inbox. It can be far more complex with presence and instant messaging technologies, fax, SMS, video and web conferencing applications all tying employees together. Or, you can have a UC solution somewhere in between—one that is tailored specifically to the needs of your small business.
No matter which components you choose, all unified communications solutions offer the same benefits to your employees: they can reach one another on the first try, they can be more productive, and they can collaborate more effectively. As a result, UC can reduce network and communications costs.
A UC system brings together all of your company’s myriad communication methods—voice (including voicemail), email, instant messaging, and even video conferencing—so that users can access them through a consistent interface. This means that a user can, for example, read a voicemail message from his email inbox. UC can also make employees more accessible, so that a chat session can quickly be turned into a web conference with just a few clicks. And everyone always knows who’s online and available to collaborate.