Tech Thursday (August 18) – J.D. Power Study; LiveChat Facebook Connect; Sharefile Mobile; ZyXEL Security Line; Plustek Book Scanning

Latest J.D. Power and Associates Study Ranks Verizon Wireless Highest in Customer Care

LiveChat is first live support platform to add Facebook Connect

Sharefile Announces Full Suite of Mobile File Sharing Applications

ZyXEL Launches Security Line for Small Businesses, Home Office Market

Plustek Launches New Affordable Book Scanning Solution

Latest J.D. Power and Associates Study Ranks Verizon Wireless Highest in Customer Care

Survey Places Company First Among Major National Providers In U.S. Wireless Industry

BASKING RIDGE, N.J. – Verizon Wireless, provider of the nation’s largest and most reliable 3G network  and the fastest, most advanced 4G LTE network in the world, has been ranked highest in customer care among the major national wireless phone service providers in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM – Volume 2, released today.

Verizon Wireless received a score of 770, which led the segment and was above the industry average.  The study was based on feedback gathered from wireless customers of the four major U.S. providers by J.D. Power and Associates in the first six months of 2011.

“Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S.,” said John Stratton, executive vice president and chief operating officer of Verizon Wireless.  “We will continue to work hard to ensure that our customers can count on the best network: the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company, Verizon Wireless.”

Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and the fastest, most advanced 4G LTE network in the world, and offers quality products and services backed by its award-winning customer service.  For more information about Verizon Wireless, visit

LiveChat is first live support platform to add Facebook Connect

Taps into Facebook’s database of 750+ million users to make online support more personal than ever

SAN FRANCISCO, CA – LiveChat <>, a real-time software and web analytics tool for ecommerce sales and support teams, is breaking new ground with the integration of Facebook Connect which connects ecommerce companies to a global directory with +750 million contacts.

By integrating Facebook Connect, LiveChat presents the real name, picture, and email for each website visitor, along with any additional data made available from the visitor’s Facebook profile. In short, businesses know exactly who their online visitors are and what they like. Virtual interactions become relationships, with deeper connections and improved experiences between seller and shopper.

Once a customer signs into LiveChat using their Facebook credentials one time, they will automatically be recognized by LiveChat on any other website that has the product installed. This creates a network effect and an additional value for all LiveChat customers.

“Whether consumers walk into a brick and mortar store or visit an online site, they appreciate personal and thoughtful assistance. With LiveChat, websites are now able to reach out to their visitors like never before. It’s no longer computer talking to computer, but a real person talking with a real person,” said LiveChat’s CEO, Mariusz Cieply.

“If you look at Facebook as a large global phone book with 750+ million entries, companies who use LiveChat’s integration will know their website visitors by name and have access to all this additional data to support their sales and marketing activities,” he added.

Ecommerce sites are able to tap into the vast amount of data in Facebook profiles to get to know their shoppers better and tailor the support, shopping, and marketing processes to the unique interests and needs of each consumer.

For example, a high school football player named John is looking for a new pair of football shoes on an online store. He’s undecided about which shoes to buy and an invitation to chat with a support representative pops up. With one click, John logs into LiveChat with his Facebook credentials. The operator he’s chatting with can instantly access John’s Facebook profile and learn that John plays as wide receiver for his high school team and that he’s a short, quick guy. The operator then makes a personalized suggestion for the best shoes for John, along with a discount offer on warm-up gear in John’s team colors.

LiveChat starts at $36/month for a single agent, with additional discounts available for larger plans. LiveChat mobile applications, including iPad, iPhone, BlackBerry, Android, and Windows 7 apps, are free for active LiveChat customers.

Sharefile Announces Full Suite of Mobile File Sharing Applications

iPad, Android Tablet and BlackBerry Mobile Applications Allow Businesses to Easily, Securely and Professionally Access Content On-The-Go

Raleigh, NC – July 27, 2011 – In response to the rapid adoption of tablets and smartphones by small and medium sized businesses (SMBs), ShareFile, a leading provider of secure file transfer and full-featured virtual data room solutions that enable companies to exchange large and/or confidential business files, is debuting file sharing applications for Apple iPad, Android tablet and BlackBerry users. Earlier this year, ShareFile launched mobile web and native iPhone and Android phone apps, rounding out its full suite of mobile file-sharing applications.

Key Facts:

ShareFile’s iPad, Android tablet and BlackBerry applications are currently available and are free to download for ShareFile customers.

All data transmitted between ShareFile’s tablet and smartphone applications and user’s mobile device is encrypted, adding an extra layer of security that’s necessary for sensitive business files.

ShareFile’s iPad and Android tablet applications will play to the strengths of tablet devices:

Optimized for a tablet screen resolution and processing power

Users can browse files or folders and share them via ShareFile without downloading

Users have seamless access to all files and folders on their account

Downloaded files can be accessed even while offline

ZyXEL Launches Security Line for Small Businesses, Home Office Market

New VFG Series of Wired and Wireless-N Firewall / VPN Devices Offer Superior Performance and Enterprise Features at a Low Price

ANAHEIM, CA – ZyXEL Communications Inc., a leading provider of secure broadband networking, Internet connectivity and routing products, today announced the launch of its VFG Series of firewall / VPN gateways created exclusively for small businesses and home offices. Network separation provides an easy way to permit guests network access, while ensuring data and information is not unintentionally compromised. The compact VFG6005 and VFG6005N provide this crucial separation, delivering the power, protection and rich features of ZyXEL’s award-winning USG firewalls, including remote and Internet access, at an affordable price.

Today, most homes and offices take advantage of fiber Internet connection for faster speeds. However, to capitalize on the higher bandwidth fiber offers, an even faster firewall is needed to ensure superior performance. The VFG Series’ gigabit WAN port and high throughput firewall eliminate performance bottlenecks by providing up to 75 times the speed of typical broadband connections — thus making the product fiber worthy. It also features 32 enterprise-class VPN tunnels to ensure ample capacity for small businesses for a variety of applications like network support for multiple telecommuters, connecting the main office to several branch offices, and more.

Built-in support for IPSec and PPTP VPN offers organizations greater flexibility to use either enterprise-grade IPSec VPN client software or free Windows’ built-in VPN client. ZyXEL’s VPNC certification also guarantees compatibility with existing VPN equipment, offering customers further peace of mind. The wireless-N version (VFG6005N) offers dual SSIDs for separate home and business networks or a separate guest network, ensuring business privacy.

The VFG series offers strong router features as well, with the wireless version offering 300Mbps speed. In addition, both versions have a built-in 4-port gigabit Ethernet switch for ample connectivity. The series also features 3G auto failover for uninterrupted broadband access — a novel feature for firewall gateways in this class. The 3G access is supported via a USB port. Finally, the series offers solid reliability with 60,000 NAT sessions, and UPnP Support for cloud applications.

“Small businesses and home offices are just as vulnerable to security breaches as larger firms,” said Steven Joe, executive vice president of channel business at ZyXEL. “As a result, consumer products don’t cut it for them, yet enterprise systems are out of their budget. Hence, we designed the VFG Series to deliver performance suitable for fiber broadband, essential business features and ease of use, all at a very appealing price point.”


Plustek Launches New Affordable Book Scanning Solution

Plustek’s OpticBook 3800 Makes It Easy To Turn Bound Materials Into Digital Files

CERRITOS, CALIF. (July 27, 2011) –  Plustek Technology Inc., a manufacturer of consumer, prosumer and professional imaging devices, announced today the launch of the Plustek OpticBook 3800, a cost effective, simple, innovative solution for scanning books, magazines and bound materials.  This scanner is ideal for comic book collectors, rare book collectors and sellers, eBay book sellers, education personnel, and college students.

Using Plustek’s patent-pending Shadow Elimination Element (SEE™) Technology, the OpticBook 3800 can scan any book without the book spine shadow and distorted text associated with book scanning on flatbed scanners.  The OpticBook 3800 includes everything needed to create searchable PDFs from books, magazines and bound materials.  The book scanning and creation software is easy to use and is an affordable solution for all home users, libraries, copy rooms, students, teachers, universities, and anyone that wants to turn books, magazines and other bound material into digital files.

Key Features Include:

USB 2.0 interface

SEE Technology for distortion free book page images

Up to 1200 dpi resolution

4 single touch buttons to simplify scanning task

Fast scan speed seven seconds for an A4-size color, grayscale, black and white scan at 300 dpi

Ergonomic design for fast and efficient scanning


All Plustek products can be purchased from authorized resellers, DMRs, VARs, and distributors NewWave Technologies, Ingram Micro and D&H.  For more information, please contact Plustek at

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Allison Midori Reilly is the CEO and Founder of Stirring Media, LLC. Stirring Media, LLC is a content marketing and news production firm that provides content marketing and business blogging services to the small business market. Prior to that, she was a freelance writer, who was published in over a dozen print and online publications, such as, American City & County,, Transport Topics and St. Louis Commerce Magazine. In her spare time, Reilly is an active member of Amnesty International as well as an avid poker player.

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