You probably envy the larger businesses who can call “John” on the 4th floor and have an IT guru at their desk side in minutes. Or maybe you envy your other business owner friend who has a computer consultant stop by their office every month.
Well there are many online services that will provide remote technology support and advice for your company for a monthly fee.
One of the newest entrants into this market is Syamntec’s Norton Division.
NortonLive Ultimate Help Desk offers the Small Business Plan with unlimited support for a broad range of computer and digital devices including PCs, wireless routers, printers, scanners, smartphones, digital cameras, and more. The affordable service provides unlimited help and support for diagnosis and resolution of setup, security, performance, maintenance and data transfer problems – assisting just about anything connected to the PC. With every help desk subscription comes a one-time setup service that includes the NortonLive Easy Support Tool, a security assessment and PC performance tuning.
The Small Business Plan covers up to 10 PCs, starting at US$99.99 per month with a one-time setup fee of US$149.99, or US$1,199.99 for the entire year (setup fee included). For more information, please visit: http://us.norton.com/nortonlive/ultimate-help-desk/sb.jsp .
PlumChoice provides another similar service and your local IT consultant is always a great resource for tech support and help!